What does this site sell?
Blade HQ sells a large collection of knives, accessories and other items under the following categories:
What are this site’s return policies?
Blade HQ accepts returns and exchanges made within 20 days from purchase date. All items to be returned must have maintained its brand new quality and have not been used.
To return or exchange an item, a return merchandise authorization must be obtained by contacting the customer service. Items returned without authorization will be refused.
Refund will be paid on the on the same form of payment that was used to purchase the item, and 5% restocking fee will be deducted. Shipping fees are non refundable. For exchanges, there will be no restocking fee but shipping charges will be applied again.
What are this site’s shipping policies? Which country do they ship to?
Blade HQ currently ships orders in the United States only. Orders are dispatched within 1-2 business days from the time it was placed. Here are the shopping methods available:
For deliveries within APO/FPO addresses and outside the continental US, USPS will be the shipping option.
Does this site offer any warranties or guarantees?
Products brought from Blade HQ come with a 20 days guarantee. If within this period you decided not to keep the product or you want to exchange it for another item, let the store know so they can give you a return authorization. On the other hand, each item carries with it a product warranty. In line with this, Blade HQ will be happy to assist should a need for warranty claim arises.
Does this site have physical stores? Where are they located?
Yes, Blade HQ runs a physical store. It has its address at 400 S. 1000 E. Suite E, Lehi, Utah 84043 and is open from 10am to 5pm on weekdays.
How can I reach the customer service for this site? Does it offer a telephone number?
For questions, comments and orders, contact the customer service of this site through the following:
Do they offer any help or introductory videos?
Yes, there are several video and here are just some of it:
<iframe width="560" height="315" src="http://www.youtube.com/embed/4SPMMrhUfZE" frameborder="0" allowfullscreen></iframe>
<iframe width="560" height="315" src="http://www.youtube.com/embed/pKol-A0fX7E?list=PL085392901739DA31&hl=en_US" frameborder="0" allowfullscreen></iframe>
<iframe width="560" height="315" src="http://www.youtube.com/embed/9Cm_4HOPwdw?list=PL085392901739DA31&hl=en_US" frameborder="0" allowfullscreen></iframe>
<iframe width="560" height="315" src="http://www.youtube.com/embed/Z_jPlq6oZVQ?list=PL085392901739DA31&hl=en_US" frameborder="0" allowfullscreen></iframe>
Do they offer any discounts or coupons?
Yes, they offer discounts especially for bulk purchase. No coupons are offered.